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According to Forbes, business leaders from a variety of industries have joined forces to face one unexpected enemy. That enemy? Log-ins and passwords. The group includes such giants as PayPal, Amazon, Visa, MasterCard, and Aetna. The unnamed members of the group are the millions of people who throw their “password” book across the room because none of the listed log-ins and passwords ever seem to work.
AI is rapidly transforming the way that companies interact with their customers. MIT Technology Review Insights’ survey of 1,004 business leaders, “The global AI agenda,” found that customer service is the most active department for AI deployment today. By 2022, it will remain the leading area of AI use in companies (say 73% of respondents),…